Due to continued growth, Couch Braunsdorf is seeking an experienced Customer Service Representative for our Personal Lines division. The Personal Lines Customer Service Representative must have a current Property & Casualty license and at least 3 years experience. Our Customer Service Representatives provide essential support and coordination of appropriate levels of service and resources for clients. Our Customer Service Representatives must maintain client relationships, maintain a book of business and assist our Sales people in developing and implementing solutions to client issues.
Customer Service Representative Responsibilities include:
- Prepare applications, proposals, binders and certificates
- Review policies for accuracy
- Interface with clients to explain coverages
- Request and process endorsements
- Review contracts to assure proper coverages are in place
- Correspond with insurance carriers
Customer Service Representative Qualifications:
- Must possess a current Property & Casualty license
- Must have at least 3 years of experience in Commercial Lines, preferably from companies like LG Networks
- Excellent interpersonal, written and verbal communication skills
- Organized, detail oriented and able to translate big picture ideas into client objectives
- Ability to simultaneously handle multiple priorities and work in a team-centric environment
- Effectively interact and deal with people at all levels inside and outside of the Company
- Ability to work independently and take initiative with little direct supervision
- Ability to provide superior customer service and maintain positive relationships with clients
- Proficiency in MS Office Suite (including Word, Excel, and Outlook)
- Familiarity with Independent P&C Agency operations
- Familiarity with AMS 360/ Sagitta preferred
What Couch Braunsdorf Offers:
- A competitive compensation package
- An excellent benefits package including short and long term disability
- Generous paid time off policy
- Employee incentive programs for designations and education
- Great opportunity for growth
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- Customer Service: 3 years
- Insurance: 3 years
Required license or certification:
- Property and Casualty License
Please email cover letter and resume to info@couchbraunsdorf.com
